FAQ: DirtonDirt.com live streaming information
Frequently asked questions, details and other information relating to DirtonDirt.com's live video broadcasts:
How do I get to the live video?: Click the watch link in the top-right corner of the website (it will be active when there is live programming) and select your broadcast from the dropdown menu, if necessary.
What time does the broadcast begin? When can I get to the live video page?: Start times will vary but are typically noted on DirtonDirt.com's home page and social media platforms each day. The live video page typically becomes active a couple hours before the program begins.
Where can I find the schedule of upcoming events?: DirtonDirt.com's live events page.
Do I need to be a DirtonDirt.com subscriber to watch pay-per-view productions?: No, non-subscribers have the option of creating a special account to order only a live package.
Are pay-per-view packages included with my subscription?: No, only broadcasts listed as free for subscribers are included with a subscription and pay-per-view packages must be purchased separately.
What do the colors of the order page buttons mean?: Dark red buttons signify standard pay-per-view events. Green buttons signify events that are FREE for DirtonDirt.com's premium subscribers. Yellow buttons signify pay-per-view events that subscribers can watch for just $10. Grey buttons signify that event ordering is currently inactive and will become available at a later date.
On days with multiple events, am I able to purchase/watch more than one stream at a time?: Yes, while each event must be purchased individually, it is possible to view multiple events by opening multiple browser windows to view multiple streams on a computer.
What if it rains?: Those who order event-specific packages will be granted access to watch the event whenever it is made up. If the event is not made up, those who have purchased pacakages will receive a full refund. Note: When purchasing Wild West Shootout event packages, four of six events is considered complete.
What will I get if I purchase a live broadcast?: While each event varies, you can typically expect multiple announcers, multiple cameras, live timing and scoring, instant replays, driver interviews and more. You’ll also have the opportunity to chat with other viewers.
Will I be able to watch replays of the live broadcast(s) that I purchase at a later date?: Each broadcast is archived and uploaded after its completion. Those who purchased packages are then able to watch on-demand coverage.
Am I allowed to rebroadcast the event on platforms such as Periscope or Facebook Live?: No, DirtonDirt.com broadcasts are exclusive to those purchasing packages. Anyone found rebroadcasting the action is subject to copyright law and will have access revoked without refund.
Can I pause the live broadcast?: We do not recommend it. Use of the video player DVR system could lead to the broadcast abruptly cutting out before your conclusion. If your broadcast is prematurely cut off, don't panic. Simply click to our live archives and an on-demand version of the complete show will be available momentarily. Purchasers are then able to fast forward and resume the program where they were cut off.
Can I watch on my TV via my Smart TV, Apple TV, PS4, Xbox 360, Google Chromecast or a hardwired cable?: Many viewers do, but we cannot provide technical support beyond video on your computer or mobile computing device. For those who encounter trouble attempting to watch with a Samsung Smart TV, our best recommendation is to use an HDMI cable, AirPlay or wireless connection instead of the built-in TV browser.
What if the video is buffering or doesn't appear to be working?: Try these suggestions successively. First, click the refresh button above the video player. Close as many other computer applications as possible and refresh your browser window. Reboot your computer. Switch to a different web browser, such as Mozilla Firefox or Google Chrome. Shut down your computer and turn off your router (where the internet comes into your home) for one minute, then power it up again in the reverse order.. In most cases, those will solve issues. If there's a problem that appears to be affecting everyone, check the live chat and our Twitter feed or Facebook page for details.
Is the live production available on mobile devices?: A computer and full web browser provide the best experience, but most smartphones and tablets, including iPhones and iPads, can be used as well. On iOS devices (iPhones and iPads), you must quickly click the play arrow upon arriving to the video page; if you see only a still image, refresh the page and tap the play arrow before it disappears.
I'm having problems with my Android device; do you have any tips?: For phones, if you get an error message, you must have a Chrome browser available. Click on the lower-left Menu button and click "request desktop site." When you see a spinning wheel, click it, then click the play button to begin streaming. For Android tablets, follow the same instructions, but Chrome isn't required.
I briefly logged out and when I attempted to log back in, it said my subscription expired?: Non-subscribers who've created an account only to watch live broadcasts may encounter this message. There is no trouble with your access, simply click on the watch link in the top-right corner of the website and select your broadcast from the dropdown menu, if necessary.
Is my network fast enough?: If you suspect your Internet connection via your home network isn't fast enough, visit speedtest.net. A higher number for your download speed is better and anything under 1.5 mbps is likely unusable (we recommend 3 mbps or better). If you think your connection should be faster, unplugging your router for a few moments and restarting your network might clear up problems.
Why don't I see a video player? Only a white area in the middle of the screen?: You may need to update the background program that plays video for your web browser. Go to this page and follow the instructions.
What if I'm hearing an echo?: You likely have two browser windows open to the live video feed, so you're hearing the audio twice. Close one of the windows.
My stream is working, but I don't have audio?: First, check to see if your computer or device is muted. Additionally, be sure the video player audio is turned up. Lastly, it is also possible that your computer or device is wirelessly connected to a speaker or headphones via Bluetooth. If either are used, be sure to disconnect and audio should return locally to your computer or device.
Can I watch from work?: Likely not. Many places of business use security firewalls on computer systems that prevent live video. If you receive a server message (something like rtmp://dirtondirt.streamguys.com:80/live) it's likely a firewall issue. Most home networks won't have such firewall issues.
Where can I watch FastPass events?: Follow this link to watch at Dirtvision.com.
How much does a FastPass cost? How is it billed?: FastPasses cost $39 and bill on a recurring basis every 28 days.
Can I cancel my FastPass at any time?: Yes, the recurring billing on FastPasses can be stopped at any time, but please provide at least 48 hours notice prior to your renewal date to ensure that your cancellation is processed and not charged. No refunds will be granted past renewal or without notice. If a FastPass is cancelled, access will expire at the end of the current paid period.
What if I can't figure things out?: Click the button above the live video player or the button below for further assistance. After entering your basic information, you will promptly be put in touch with a technical support representative. If none are available, please email firstname.lastname@example.org.
Is advertising available during the live broadcasts?: Limited space may be available. Visit this page for more information.
If my technical difficulty unfortunately cannot be resolved, will I receive a refund?: Should you experience an issue with your live broadcast purchase, please notify us promptly in technical support or at the address above. If we are contacted, attempts to resolve prove to be unsuccessful and the purchaser is ultimately unable to watch, a refund is possible. However, no refunds will be granted beyond one week of the broadcast date.