FAQ: DirtonDirt.com live streaming information
Frequently asked questions, details and other information relating to DirtonDirt.com's live video broadcasts:
Do I receive access to FloRacing with my DirtonDirt.com subscription?: Yes, effective Aug. 1, 2020, all DirtonDirt.com subscribers also have the opportunity to access to FloRacing.
How do I claim my FloRacing account?: For most users who fund their DirtonDirt.com accounts with credit card payments, simply enter your account's email address and attempt to login at FloRacing. If you already hold an account, you're all set. If you have not made an account, you'll receive a prompt to claim your account with an email that allows you to set your password. DirtonDirt.com subscribers using PayPal will need to update their payment method in order to receive access to FloRacing (see below).
How do I update my payment method?: Log in to your DirtonDirt.com account and select the 'my account' link in the top-left corner of the website. Under your subscriber account, select the button to 'update billing info' and enter new payment info on the following screen(s). To receive access to FloRacing, you will need to enter a credit card payment and discontinue use of PayPal. Unfortunately, PayPal subscribers cannot receive access to FloRacing. All payment changes will be reflected at the end of your current subscription billing period but FloRacing access will be granted effective immediately.
Are all DirtonDirt.com broadcasts available on FloRacing?: Yes, all DirtonDirt.com broadcasts will also be available on FloRacing moving forward.
Are all FloRacing broadcasts available on DirtonDirt.com?: No, only Late Model-centric broadcasts will be available at DirtonDirt.com for the remainder of the 2020 season.
How do I get to the live video?: Click the watch link in the top-right corner of the website (it will be active when there is live programming) and select your broadcast from the dropdown menu, if necessary. When an event is active, a link to watch can also be found on the live events page.
What time does the broadcast begin? When can I get to the live video page?: Start times will vary but are typically noted on DirtonDirt.com's home page and social media platforms each day. The live video page typically becomes active an hour before the program begins.
Where can I find the schedule of upcoming events?: DirtonDirt.com's live events page.
Are live broadcasts included with my subscription?: Yes, all live broadcasts are included with a DirtonDirt.com subscription.
What if it rains?: Those purchasing subscriptions will continue to receive access to DirtonDirt.com's premium content and broadcasts until the end of their billing period and will not be refunded.
What do the colors of the order page buttons mean?: Green buttons signify events that are FREE for DirtonDirt.com's premium subscribers. Black buttons signify events available at FloRacing.com. Grey buttons signify that an event page is currently inactive and will become available at a later date.
On days with multiple events, am I able to purchase/watch more than one stream at a time?: Select the link to watch all broadcasts if you wish to view all streams on a single page. It is also possible to view by opening multiple browser windows.
What will I get if I purchase a live broadcast?: While each event varies, you can typically expect multiple announcers, multiple cameras, live timing and scoring, instant replays, driver interviews and more.
Will I be able to watch replays of the live broadcast(s) that I purchase at a later date?: Each broadcast is archived and uploaded after its completion. Those who wish are then able to watch on-demand coverage.
Am I allowed to rebroadcast the event on platforms such as Periscope or Facebook Live?: No, DirtonDirt.com broadcasts are exclusive to purchasing customers. Anyone found rebroadcasting the action is subject to copyright law and will have subscription and/or live broadcast access revoked immediately without refund.
I'm receiving an embedding error while attempt to watching in Safari? Go into Safari preferences on a computer browser or Safari settings on a mobile device. Under the privacy section, uncheck the website tracking box that states prevent cross-site tracking. Close and restart your browser. If still unsuccessful, attempt to watch in Mozilla Firefox or Google Chrome browsers instead.
Can I pause the live broadcast?: We do not recommend it. Use of the video player DVR system could lead to the broadcast abruptly cutting out before your conclusion. If your broadcast is prematurely cut off, don't panic. Simply click to our live archives and an on-demand version of the complete show will be available momentarily. Purchasers are then able to fast forward and resume the program where they were cut off.
Can I watch on my TV via my Smart TV, Apple TV, PS4, Xbox 360, Google Chromecast or a hardwired cable?: Many viewers do, but we cannot provide technical support beyond video on your computer or mobile computing device. For those who encounter trouble attempting to watch with a Samsung Smart TV, our best recommendation is to use an HDMI cable, AirPlay or wireless connection instead of the built-in TV browser.
What if the video is buffering or doesn't appear to be working?: Try these suggestions successively. First, click the refresh button above the video player. Close as many other computer applications as possible and refresh your browser window. Reboot your computer. Switch to a different web browser, such as Mozilla Firefox or Google Chrome. Shut down your computer and turn off your router (where the internet comes into your home) for one minute, then power it up again in the reverse order.. In most cases, those will solve issues. If there's a problem that appears to be affecting everyone, check the live chat and our Twitter feed or Facebook page for details.
Is the live production available on mobile devices?: A computer and full web browser provide the best experience, but most smartphones and tablets, including iPhones and iPads, can be used as well. On iOS devices (iPhones and iPads), you must quickly click the play arrow upon arriving to the video page; if you see only a still image, refresh the page and tap the play arrow before it disappears.
I'm having problems with my Android device; do you have any tips?: For phones, if you get an error message, you must have a Chrome browser available. Click on the lower-left Menu button and click "request desktop site." When you see a spinning wheel, click it, then click the play button to begin streaming. For Android tablets, follow the same instructions, but Chrome isn't required.
Is my network fast enough?: If you suspect your Internet connection via your home network isn't fast enough, visit speedtest.net. A higher number for your download speed is better and anything under 1.5 mbps is likely unusable (we recommend 3 mbps or better). If you think your connection should be faster, unplugging your router for a few moments and restarting your network might clear up problems.
Why don't I see a video player? Only a white area in the middle of the screen?: You may need to update the background program that plays video for your web browser. Go to this page and follow the instructions.
What if I'm hearing an echo?: You likely have two browser windows open to the live video feed, so you're hearing the audio twice. Close one of the windows.
My stream is working, but I don't have audio?: First, check to see if your computer or device is muted. Additionally, be sure the video player audio is turned up. Lastly, it is also possible that your computer or device is wirelessly connected to a speaker or headphones via Bluetooth. If either are used, be sure to disconnect and audio should return locally to your computer or device.
Can I watch from work?: Likely not. Many places of business use security firewalls on computer systems that prevent live video. If you receive a server message (something like rtmp://dirtondirt.streamguys.com:80/live) it's likely a firewall issue. Most home networks won't have such firewall issues.
What if I can't figure things out?: Please submit a ticket on our contact page. A customer service representative will be in touch to assist you.
Is advertising available during the live broadcasts?: Limited space may be available. Visit this page for more information.
If my technical difficulty unfortunately cannot be resolved, will I receive a refund?: Should you experience an issue watching a live broadcast, please notify us promptly in technical support or at the address above. If we are contacted promptly, attempts to resolve are unsuccessful and the purchaser is ultimately unable to watch, a refund is possible. However, no refunds will be granted beyond one week of the broadcast date.