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FAQ: DirtonDirt.com live streaming information

December 31, 2018, 12:36 pm

Frequently asked questions, details and other information relating to DirtonDirt.com's live video broadcasts:

How do I get to the live video?: Follow this link (it will be active when there is live programming).

What kinds of pay-per-view packages are available?: For most events, both single-day and complete packages are available. DirtonDirt.com subscribers often receive discounts when ordering the multi-day packages. For more specific package details, follow this link and click on the event logo of your choice. Note: For week-long packages, four of six events is considered complete.

Are pay-per-view packages included with my subscription?: No, all pay-per-view packages must be purchased separately.

Do I need to be a DirtonDirt.com subscriber to watch the pay-per-view productions?: All live broadcasts are available to both DirtonDirt.com subscribers and non-subscribers. Non-subscribers have the option of creating a special account to order only a live package.

What if it rains?: Those who order will be granted access to watch the event whenever it is made up. If the event is not made up, those who order will receive a full refund.

Where can I find the schedule of upcoming events?: DirtonDirt.com's live events page.

Can I watch on my TV via my Smart TV, Apple TV, PS4, Xbox 360, Google Chromecast or a hardwired cable?: Many viewers do, but we cannot provide technical support beyond video on your computer or mobile computing device.

Am I allowed to rebroadcast the event on platforms such as Periscope or Facebook Live?: No, DirtonDirt.com broadcasts are exclusive to those purchasing pay-per-view packages. Anyone found rebroadcasting the action is subject to copyright law and will have access revoked without refund.

What will I get if I purchase the pay-per-view?: Multiple announcers, several cameras, live scoring, instant replays, driver interviews and more. You’ll also have the opportunity to chat with other viewers. 

Will I be able to watch replays of the broadcast(s) that I purchase at a later date?: Each pay-per-view broadcast is archived and uploaded in full within a couple weeks of the event's completion. Those who purchased packages will then be able to watch coverage on demand for a year.

What browser is suggested for viewing live video? We strongly encourage the use Mozilla Firefox or Google Chrome for the best viewing experience.

Can I pause the broadcast?: If the stream is stopped, it will return to live action once started again. It is not possible to delay, pause, fast-forward or rewind the live stream. Additionally, use of the video player DVR system could lead to the broadcast abruptly cutting out before your conclusion.

What if the video is buffering or doesn't appear to be working?: Try these suggestions successively. First, click the refresh button above the video player. Close as many other computer applications as possible and refresh your browser window. Reboot your computer. Switch to a different web browser, such as Mozilla Firefox or Google Chrome. Shut down your computer and turn off your router (where the internet comes into your home) for one minute, then power it up again in the reverse order.. In most cases, those will solve issues. If there's a problem that appears to be affecting everyone, check the live chat and our Twitter feed or Facebook page for details.

Is the live production available on mobile devices?: A computer and full web browser provide the best experience, but most smartphones and tablets, including iPhones and iPads, can be used as well. On iOS devices (iPhones and iPads), you must quickly click the play arrow upon arriving to the video page; if you see only a still image, refresh the page and tap the play arrow before it disappears.

I'm having problems with my Android device; do you have any tips?: For phones, if you get an error message, you must have a Chrome browser available. Click on the lower-left Menu button and click "request desktop site." When you see a spinning wheel, click it, then click the play button to begin streaming. For Android tablets, follow the same instructions, but Chrome isn't required.

Is my computer capable of receiving pay-per-view?: If you have a high-speed Internet connection and you're typically able to view our videos online, you're set. Regularly-used computers five years old or newer with recent software shouldn't have any problems.

I briefly logged out and when I attempted to log back in, it said my subscription expired?: Non-subscribers who've created an account only to watch pay-per-view broadcasts may encounter this message. There is no trouble with your pay-per-view access, simply follow this link and it will return you to the broadcast.

Is my network fast enough?: If you suspect your Internet connection via your home network isn't fast enough, visit speedtest.net. A higher number for your download speed is better and anything under 1.5 mbps is likely unusable (we recommend 3 mbps or better). If you think your connection should be faster, unplugging your router for a few moments and restarting your network might clear up problems.

Is it just like watching TV?: For the most part, although your computer screen is likely a bit smaller and the picture isn't quite as a sharp as some television broadcasts. As long as you have a steady high-speed internet connection, you should be able to watch smooth video throughout each night's program.

Why don't I see a video player? Only a white area in the middle of the screen?: You may need to update the background program that plays video for your web browser. Go to this page and follow the instructions.

What if I'm hearing an echo?: You likely have two browser windows open to the live video feed, so you're hearing the audio twice. Close one of the windows.

Is advertising available during the live broadcasts?: Yes, visit this page for more information.

Can I watch from work?: Likely not. Many places of business use security firewalls on computer systems that prevent live video. If you receive a server message (something like rtmp://dirtondirt.streamguys.com:80/live) it's likely a firewall issue. Most home networks won't have such firewall issues.

If my technical issue unfortunately cannot be resolved, do I receive a refund?: Should there be issues with your pay-per-view purchase, please email us promptly at the address below. If we are contacted, attempts to resolve prove to be unsuccessful and the purchaser is unable to watch, a refund is possible. However, no refunds will be granted beyond one week of the broadcast date.

What if I can't figure things out?: Click the button above the live video player for further assistance. You will be put in touch with a technical support representative.